FAQ

This page provides important information about ordering, shipping, returns, and payments.

For full details, please review our Shipping Policy, Refund Policy, and Terms of Service.

1. How long does shipping take?

Orders are processed within 1–3 business days (Monday–Friday).

After shipment, delivery typically takes 6–9 business days.

Estimated total delivery time: 7–12 business days from purchase.

Delivery times are estimates and are not guaranteed.

For complete details, please review our Shipping Policy.

2. Do you offer free shipping?

Yes. Seritide provides free standard shipping within the United States unless otherwise specified at checkout.

3. Where do you ship?

We currently ship within the United States only.

We do not ship internationally at this time.

4. Where is Seritide located?

3429 Berkshire Street, Detroit, MI 48224, USA

We operate as an online-only business.

5. What should I do if my order arrives damaged or incorrect?

If your item arrives:

  • Damaged
  • Defective
  • Incorrect

You must contact us within 7 days of delivery.

After review, we will provide a replacement or refund at no cost to you, in accordance with our Refund Policy.

6. What is your return policy?

We accept returns within 30 days of delivery, provided items are:

  • Unworn
  • Unwashed
  • In original condition
  • Returned with tags and original packaging

Return shipping costs depend on the reason for return.

Please review our Refund Policy for complete details.

7. When will I receive my refund?

After we receive and inspect your return:

  • Refunds are processed within 5 business days
  • Funds typically appear within 5–10 business days, depending on your bank or payment provider

Refunds are issued to the original payment method.

8. What payment methods do you accept?

We accept:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Diners Club
  • JCB
  • ELO
  • UnionPay
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Venmo
  • Bank transfers (for approved bulk orders only — please contact us for details)

All transactions are processed in United States Dollars (USD).

9. Can I cancel my order?

Orders may be canceled before they are shipped.

Once an order has shipped, it must follow the return process outlined in our Refund Policy.

10. How can I track my order?

Once your order ships, you will receive:

  • A shipping confirmation email
  • A tracking number
  • A tracking link

Tracking updates may take up to 48 hours to activate.

11. What happens if my package is delayed?

Delivery timelines are estimates and may be affected by:

  • Carrier delays
  • Weather conditions
  • High shipping volumes

If your order exceeds the estimated delivery window, please contact us.

12. Do you have a physical retail store?

No. Seritide operates exclusively online.

13. How do exchanges work?

Exchanges may be requested within 30 days of delivery, subject to inventory availability.

If the requested item is unavailable, a refund will be issued after return approval.

14. Contact Information

Store Name: Seritide

Address: 3429 Berkshire Street, Detroit, MI, 48224, USA

Email: info@seritide.com

Phone: +13136383657

Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Response Time: We strive to reply to your email within 1-2 business days.