Privacy policy

Last updated: March 2, 2026

Seritide operates this website and online store, including all related content, features, products, tools, and services (collectively, the “Services”), to provide customers with a streamlined shopping experience.

Seritide’s store is powered by Shopify Inc., which enables us to securely deliver our Services.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use the Services, make a purchase, or communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs matters related to personal information.

By using the Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

When we refer to “personal information,” we mean information that identifies you or could reasonably be linked to you. It does not include anonymous or fully de-identified data.

Depending on how you interact with our Services and applicable laws, we may collect the following categories:

Contact Information

Name, billing address, shipping address, email address, and phone number.

Payment & Financial Information

Payment card details, transaction confirmations, billing data, and related purchase details. Full card numbers are processed securely through our payment providers.

Account Information

Usernames, passwords, preferences, and account settings.

Order & Transaction Information

Products viewed, added to cart, purchased, returned, or exchanged.

Communications

Information you provide when contacting customer support or submitting inquiries.

Device & Technical Information

IP address, browser type, device identifiers, network details, and usage data.

Usage Information

Information about how you navigate and interact with the Services.

How We Collect Information

We may collect personal information:

  • Directly from you when you place orders, create accounts, or contact us

  • Automatically through cookies and similar technologies

  • From service providers who support our operations

  • From business or marketing partners

How We Use Your Information

We use personal information for the following purposes:

Providing and Improving Our Services

To process payments, fulfill orders, manage accounts, arrange shipping, handle returns, and personalize your experience.

Marketing & Promotions

To send promotional emails or show advertisements related to our products. You may unsubscribe from marketing emails at any time.

Security & Fraud Prevention

To verify accounts, detect fraudulent activity, and maintain a secure shopping environment.

Customer Support

To respond to inquiries and maintain communication regarding your orders or account.

Legal Compliance

To comply with applicable laws, respond to lawful requests, and enforce our policies.

How We Share Information

We may share personal information:

  • With Shopify and service providers that support payment processing, fulfillment, analytics, and hosting
  • With marketing partners for advertising services, subject to applicable law
  • When required by law or legal process
  • In connection with a business transaction (e.g., merger or acquisition)
  • With affiliates within our corporate structure

Service providers are authorized to use your information only to perform services on our behalf.

Shopify Relationship

Our store is hosted on Shopify. Shopify processes certain personal information to operate and improve the platform.

In some cases, Shopify may process data related to your interactions across multiple Shopify-powered stores to support platform improvements and advertising services.

For more information about Shopify’s privacy practices, please visit Shopify’s Consumer Privacy Policy.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, content, or policies.

We encourage you to review their policies before sharing information.

Children’s Privacy

Our Services are not intended for children under the age of majority in their jurisdiction.

We do not knowingly collect personal information from individuals under 16 years of age. If you believe a child has provided personal information, please contact us for removal.

Security & Data Retention

We implement commercially reasonable safeguards to protect your information.

However, no online system can guarantee complete security.

We retain personal information only as long as necessary to:

  • Provide Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Your Rights

Depending on your location, you may have rights including:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of personal information
  • Data portability
  • Opt-out of marketing communications

To exercise these rights, contact us using the information below.

We may verify your identity before processing requests.

Complaints

If you have concerns about how we handle personal information, please contact us.

You may also have the right to file a complaint with your local data protection authority.

International Transfers

Your personal information may be processed outside your country of residence.

Where required, we rely on recognized legal safeguards such as Standard Contractual Clauses for international transfers.

Updates to This Policy

We may revise this Privacy Policy periodically to reflect operational or legal changes.

Updates will be posted on this page with a revised “Last Updated” date.

Continued use of the Services after updates constitutes acceptance of the revised policy.

Contact

Address: 3429 Berkshire Street, Detroit, MI, 48224, USA

Email: info@seritide.com

Phone: +13136383657

Response Time: We strive to reply within 1-2 business days.